Refund Policy

At Imago Dei Coffee, we strive to provide high-quality bottled beverages and exceptional service. If you are not completely satisfied with your order, we are here to help.

1. Refund Eligibility:

  • Refunds are available for damaged, defective, or incorrect items.
  • If you receive a product that is not what you ordered, please notify us within 48 hours of delivery.
  • We do not offer refunds for issues caused by customer error (e.g., incorrect address, failure to receive delivery).

2. Return Process:

  • To initiate a refund, please contact our customer service team at [email protected] with your order number and a description of the issue.
  • For damaged or defective products, please include photos to assist in the assessment.

3. Refund Timeline:

  • Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days, and the credit will be applied to your original payment method.

4. Exchanges:

  • We currently do not offer exchanges. If you wish to change an item, please initiate a return and place a new order.

5. Questions:

  • If you have any questions regarding our refund policy, please contact us at [email protected]. We’re here to assist you!

Privacy Policy

Effective Date: [Insert Date]

At Imago Dei Coffee, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect:

  • Personal Information: Name, email address, phone number, and delivery address when you place an order.
  • Payment Information: Credit card details and billing information processed through secure payment gateways.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information:

  • To process and fulfill your orders.
  • To communicate with you regarding your order and provide customer support.
  • To improve our services and enhance user experience.
  • To send promotional materials and updates, if you opt-in to receive them.

3. Data Protection: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is completely secure.

4. Sharing Your Information: We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.

5. Your Rights: You have the right to request access to your personal data, request corrections, or request deletion of your personal information. To do so, please contact us at [email protected].

6. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Terms of Service

Effective Date: 10/14/24

Welcome to Imago Dei Coffee! By using our services, you agree to comply with the following terms:

1. Acceptance of Terms: By placing an order, you agree to these Terms of Service and our Privacy Policy.

2. Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.

3. Pricing and Payment: Prices are subject to change. We accept various payment methods, and payment must be completed at the time of order.

4. Delivery Policy: We aim to deliver your order within the estimated timeframe. However, delays may occur due to unforeseen circumstances.

5. Limitation of Liability: Imago Dei Coffee is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

6. Governing Law: These Terms of Service are governed by the laws of [Your State/Country].

7. Changes to Terms: We may update these Terms of Service periodically. Your continued use of our services constitutes acceptance of the new terms.

8. Contact Us: For any questions about our Terms of Service or Privacy Policy, please contact us at [email protected].